While Whatsapp is great for instant messaging and group chat, I think it might use some updated features. You can find whatsapp installed in the phone of people of any age group. It is used in more than 180 countries in 60 different languages. Indeed, there are 2.5 billion WhatsApp users around the globe, mainly between 18 and 44 years old. And here is the first difficulty: WhatsApp users seem to be a pretty large target group! The first step was to understand my users of course. As a longtime user of WhatsApp myself, I experienced some pain points, considering those pain points I try to think about how it can be improved. It is delightfully easy to use and very helpful for people’s communication, WhatsApp avoids any unnecessary features and that is what makes it so easy to use, of course, as sophisticated as an application there is always a scope of betterment. Why did I choose it? Because WhatsApp is the social media that I use most of the time. WhatsApp is the app that has to be there on your phone. I have been using this app since I got my own mobile phone. Its best feature has to be instant messaging. Not only can use it to chat, but WhatsApp can also be used to make calls, video calls, and even update status. Currently, WhatsApp has over 2.5 billion users from all over the world. WhatsApp is an online social media platform founded by Brian Acton in 2009.

This case study is about solving the existing pain points of the user to provide a better user experience. I chose WhatsApp and I promise you this is not going to be some redesign or anything of that sort. So I was asked to choose any app that I use and think of ways to improve its user experience.

What the whatsapp